Do you recognize a good idea when you see one? We want to hear from you!
Header Image

Sophos Mobile Solutions

Welcome!
This is the forum to discuss all features for the mobile products, like:
- Sophos Mobile Control
- Sophos Mobile Security
- Sophos Secure Workspace
- Sophos Secure Email
- SMC SaaS offering
- Cloud Mobile Control
- Cloud Mobile Security
- Any other brilliant mobile idea

Please post your ideas/feature requests and rate the existing requests
NOTE: English postings preferred, as it allows others to vote for it

How can we improve Sophos Mobile Solutions?

You've used all your votes and won't be able to post a new idea, but you can still search and comment on existing ideas.

There are two ways to get more votes:

  • When an admin closes an idea you've voted on, you'll get your votes back from that idea.
  • You can remove your votes from an open idea you support.
  • To see ideas you have already voted on, select the "My feedback" filter and select "My open ideas".
(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. Limited access to internal secure contacts within Secure Email

    On Sophos Secure Email you can export all internal contacts from secure email container to device. Once done, all your business contacts may be irrevocable published to internet via messenger services such as whatsapp, facebook messenger, viber ....

    Such behaviour is strict prohibited or not welcome by lot of public companies and agencies.

    It would be beneficial to specify which personal apps may use secure business contacts (such as phone or sms function).

    1 vote
    Vote
    Sign in
    Check!
    (thinking…)
    Reset
    or sign in with
    • facebook
    • google
      Password icon
      Signed in as (Sign out)
      You have left! (?) (thinking…)
      0 comments  ·  Sophos Secure Email  ·  Flag idea as inappropriate…  ·  Admin →
    • Select / assign VPP licenses from the device view

      Since it is possible to assign VPP licenses to a device and not to a user it would be great to be able to assign the licenses out of the device view, or assign licenses to a device group, or have a default list of automatically assigned VPP licenses.
      The only way now is to go to each single app an assign a new device manually. With a large number of apps this is hard way...

      3 votes
      Vote
      Sign in
      Check!
      (thinking…)
      Reset
      or sign in with
      • facebook
      • google
        Password icon
        Signed in as (Sign out)
        You have left! (?) (thinking…)
        0 comments  ·  Sophos Mobile Control (SMC)  ·  Flag idea as inappropriate…  ·  Admin →
      • Configuration of IPSEC VPN

        in order to config VPN auth using certificates it is mandatory to support pure IPSec VPN configuration in Sophos Mobile Control. please add this kind of VPN Type to the available features.

        9 votes
        Vote
        Sign in
        Check!
        (thinking…)
        Reset
        or sign in with
        • facebook
        • google
          Password icon
          Signed in as (Sign out)
          You have left! (?) (thinking…)
          0 comments  ·  Sophos Mobile Control (SMC)  ·  Flag idea as inappropriate…  ·  Admin →
        • Offline starts

          If the Internet connection is very bad, it takes a long time to open the Email app.

          I expect if I set to "None", the app should do no check on start.
          If I set "10 offline starts", the app should check for the next 10 starts no policy.

          3 votes
          Vote
          Sign in
          Check!
          (thinking…)
          Reset
          or sign in with
          • facebook
          • google
            Password icon
            Signed in as (Sign out)
            You have left! (?) (thinking…)
            0 comments  ·  Sophos Secure Email  ·  Flag idea as inappropriate…  ·  Admin →
          • Closing Sophos Secure Email app disables notifiications

            When a user closes the Sophos Secure Email app client, notifications are no longer received. There are many third party apps that do not need to have the "fat client" actively running in order to generate notifications. As many of my SMC users are executives, they can not afford to miss e-mails or calendar appointments in the event that the client app is inadvertently (or even deliberately) closed. This has slowed the adoption of this product (Secure Email) to a crawl.

            5 votes
            Vote
            Sign in
            Check!
            (thinking…)
            Reset
            or sign in with
            • facebook
            • google
              Password icon
              Signed in as (Sign out)
              You have left! (?) (thinking…)
              0 comments  ·  Sophos Secure Email  ·  Flag idea as inappropriate…  ·  Admin →
            • GroupWise Support for Secure Email App

              Request for compatibility with GroupWise, facilitated through Exchange ActiveSync for the Secure Email app.

              3 votes
              Vote
              Sign in
              Check!
              (thinking…)
              Reset
              or sign in with
              • facebook
              • google
                Password icon
                Signed in as (Sign out)
                You have left! (?) (thinking…)
                0 comments  ·  Sophos Secure Email  ·  Flag idea as inappropriate…  ·  Admin →
              • Scheduled Tasks

                It would be nice if we had a way to schedule a task to run periodically. For example, if we could schedule the locate task to run on a device every day at a certain time so that if its lost and dead/powered off we would still have the last location it was at before that.

                3 votes
                Vote
                Sign in
                Check!
                (thinking…)
                Reset
                or sign in with
                • facebook
                • google
                  Password icon
                  Signed in as (Sign out)
                  You have left! (?) (thinking…)
                  0 comments  ·  Sophos Mobile Control (SMC)  ·  Flag idea as inappropriate…  ·  Admin →
                • Enable local wipping without conexion with SMC

                  I have several android phones that once instaled the SMC client I cannot wipe them because the MDM policy doesnt alow it. It is very usefull to avoid user to ***** the phone, but when I apply some restrictions (like dont alow settings) and the phone hasnt any conections (an error with the android VPN make the 3G unusefull) to contact with the SMC server, the phone is for the garbage.
                  I think something like a function in Safeguard Configuration Protection: alow the administrators of SMC to generate a code (can be created with the IMEI or the SMC ID),…

                  3 votes
                  Vote
                  Sign in
                  Check!
                  (thinking…)
                  Reset
                  or sign in with
                  • facebook
                  • google
                    Password icon
                    Signed in as (Sign out)
                    You have left! (?) (thinking…)
                    0 comments  ·  Sophos Mobile Control (SMC)  ·  Flag idea as inappropriate…  ·  Admin →
                  • Fingerprint managed by Sophos Central ?

                    Do you know if the fingerprint lock will be implement in Sophos Central ?

                    Thanks

                    1 vote
                    Vote
                    Sign in
                    Check!
                    (thinking…)
                    Reset
                    or sign in with
                    • facebook
                    • google
                      Password icon
                      Signed in as (Sign out)
                      You have left! (?) (thinking…)
                      0 comments  ·  Cloud Mobile Control  ·  Flag idea as inappropriate…  ·  Admin →
                    • Export device virus history with Webservice-API

                      With the current API, we can't get the threats history for a device. It would be very useful if we can fetch all events for a specific period.

                      (I would call this API periodically to detect blocked threats and populate a centralized database with virus detections from multiple AV scanners)

                      3 votes
                      Vote
                      Sign in
                      Check!
                      (thinking…)
                      Reset
                      or sign in with
                      • facebook
                      • google
                        Password icon
                        Signed in as (Sign out)
                        You have left! (?) (thinking…)
                        0 comments  ·  Cloud Mobile Control  ·  Flag idea as inappropriate…  ·  Admin →
                      • Improve tasks to change devices parameters (GPS/WiFi state, ...)

                        It would be useful to improve tasks so that we can modify device parameters, like current GPS or Wi-Fi state.
                        For example, if we have a policy that needs to have GPS activated to be compliant, it would be great if we can reactivate it with a remediation task if it get disabled.

                        1 vote
                        Vote
                        Sign in
                        Check!
                        (thinking…)
                        Reset
                        or sign in with
                        • facebook
                        • google
                          Password icon
                          Signed in as (Sign out)
                          You have left! (?) (thinking…)
                          0 comments  ·  Cloud Mobile Control  ·  Flag idea as inappropriate…  ·  Admin →
                        • Add 2,3 and 6 months to the query for last seen

                          Currently you can filter only for devices not shown up to up for 1 month. Please extend this list with 2,3 and 6 months as option

                          1 vote
                          Vote
                          Sign in
                          Check!
                          (thinking…)
                          Reset
                          or sign in with
                          • facebook
                          • google
                            Password icon
                            Signed in as (Sign out)
                            You have left! (?) (thinking…)
                            0 comments  ·  Sophos Mobile Control (SMC)  ·  Flag idea as inappropriate…  ·  Admin →
                          • Recognize when someone calls without need to export the contacts

                            Recognize when someone calls without need to export the contacts.
                            Samsung Knox has such a function (call ID recognition). Maybe create a own dailer?

                            1 vote
                            Vote
                            Sign in
                            Check!
                            (thinking…)
                            Reset
                            or sign in with
                            • facebook
                            • google
                              Password icon
                              Signed in as (Sign out)
                              You have left! (?) (thinking…)
                              0 comments  ·  Sophos Secure Email  ·  Flag idea as inappropriate…  ·  Admin →
                            • Paket Continue on Error

                              To create a mass deinstall paket for unwanted Android apps, we need the option to declare the Command Paket to "Continue on error". Today the paket is completely interupted, when a phone does not have one of the apps, which have to be deleted.

                              1 vote
                              Vote
                              Sign in
                              Check!
                              (thinking…)
                              Reset
                              or sign in with
                              • facebook
                              • google
                                Password icon
                                Signed in as (Sign out)
                                You have left! (?) (thinking…)
                                0 comments  ·  Sophos Mobile Control (SMC)  ·  Flag idea as inappropriate…  ·  Admin →
                              • filter remove old ios versions

                                Is it posible to remove old IOS versions, at the filter. dropdownbox
                                We have IOS 5.0.1 up to version 9.3.1.
                                But there is no way i want so select IOS version 5, 6, 7 or 8

                                1 vote
                                Vote
                                Sign in
                                Check!
                                (thinking…)
                                Reset
                                or sign in with
                                • facebook
                                • google
                                  Password icon
                                  Signed in as (Sign out)
                                  You have left! (?) (thinking…)
                                  0 comments  ·  Sophos Mobile Control (SMC)  ·  Flag idea as inappropriate…  ·  Admin →
                                • Filter Device model dropbox

                                  Please add Filter dropdown box for IOS device models.
                                  If i want to filter in smc on device model, i have to use the Device property field.
                                  Is it posible to make a device model filter dropdown box?

                                  1 vote
                                  Vote
                                  Sign in
                                  Check!
                                  (thinking…)
                                  Reset
                                  or sign in with
                                  • facebook
                                  • google
                                    Password icon
                                    Signed in as (Sign out)
                                    You have left! (?) (thinking…)
                                    0 comments  ·  Sophos Mobile Control (SMC)  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Sophos Mobile APP capture the same information and list on Andorid and IOS device

                                    Information captured by current system is not consistant.
                                    Could the app capture the same information the SAME way on devices and platforms.

                                    Currently most iPhone 5S s do not capture the Device serial number, while other IOS models do.

                                    When iPhone 5S does capture the device serial number, it can be listed under serial_number or imei.
                                    Never consistently one or the other.

                                    Making it impossible to search for a device on the MDM system through device serial number

                                    3 votes
                                    Vote
                                    Sign in
                                    Check!
                                    (thinking…)
                                    Reset
                                    or sign in with
                                    • facebook
                                    • google
                                      Password icon
                                      Signed in as (Sign out)
                                      You have left! (?) (thinking…)
                                      0 comments  ·  Sophos Mobile Control (SMC)  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Email user if device becomes non compliant

                                      The system can email admin but would like to send an email to the user. It li like this was asked for and signed off but I can only see the option for administrator.

                                      6 votes
                                      Vote
                                      Sign in
                                      Check!
                                      (thinking…)
                                      Reset
                                      or sign in with
                                      • facebook
                                      • google
                                        Password icon
                                        Signed in as (Sign out)
                                        You have left! (?) (thinking…)
                                        0 comments  ·  Sophos Mobile Control (SMC)  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Web Control on Mobile

                                        Mobile are becoming a problem inside Companies and a real protection on them is needed. What I would like to see from Sophos is a real control on the Mobile, where once the Sophos App is installed, the APP retrieves the configuration from Sophos Mobile Server and enforce users navigation. For example they cannot access some URL Categories during the day (even if they are out of the office). If the user removes the Sophos App/Profile, Company data cannot be accessed (Email, Secure Workspace, etc..).A sort of heartbeat already implemented on XG.
                                        Thanks.

                                        3 votes
                                        Vote
                                        Sign in
                                        Check!
                                        (thinking…)
                                        Reset
                                        or sign in with
                                        • facebook
                                        • google
                                          Password icon
                                          Signed in as (Sign out)
                                          You have left! (?) (thinking…)
                                          0 comments  ·  Sophos Mobile Control (SMC)  ·  Flag idea as inappropriate…  ·  Admin →
                                        • email sound

                                          Selection of individual iPhone Sound for new email in Sophos Secure Email App

                                          4 votes
                                          Vote
                                          Sign in
                                          Check!
                                          (thinking…)
                                          Reset
                                          or sign in with
                                          • facebook
                                          • google
                                            Password icon
                                            Signed in as (Sign out)
                                            You have left! (?) (thinking…)
                                            0 comments  ·  Sophos Secure Email  ·  Flag idea as inappropriate…  ·  Admin →
                                          ← Previous 1 3 4 5 14 15
                                          • Don't see your idea?

                                          Feedback and Knowledge Base